Shipping & Returns

Shipping Information:

We’re thrilled to share our handmade beeswax candles with you and aim to make the shipping process as smooth as possible.

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Processing Time:

All orders are processed within 2–4 business days. During peak seasons or special launches, processing times may be slightly longer.

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Shipping Rates & Delivery Estimates:
Shipping costs are calculated at checkout based on your location and order weight. We currently ship within [Your Country, e.g., the U.S.] and select international locations.

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Estimated delivery times:

• Domestic: 3–7 business days

• International: 7–21 business days (varies by destination)

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You’ll receive a tracking number once your order has shipped.

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Local Pickup:

We offer free local pickup from [Location]. Choose this option at checkout and we’ll notify you when your order is ready.

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Returns & Exchanges

We want you to love your candles as much as we love making them.

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Returns:
Due to the handmade and natural nature of our products, we accept returns only for damaged or defective items. Please contact us within 7 days of delivery with a photo of the issue, and we’ll gladly offer a replacement or refund.
 

Exchanges:
If your candle arrived damaged or you received the wrong item, we’ll make it right. Reach out to us at [your email] and we’ll guide you through the exchange process.

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Cancellations:
We accept order cancellations within 12 hours of purchase. After that, the order may already be in production

or shipping.